Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world. Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. Prodapt designs, configures, and operates solutions across their digital landscape, network infrastructure, and business operations – and craft experiences that delight their customers. Today, Prodapt’s clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more. A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.

We are looking for a Mulesoft Solution Architect to join our team.

• Understanding of typical CRM business processes, challenges faced by customers and common CRM objectives
• Ability to understand requirements, analyse information, translate into effective business solutions, and communicate to stakeholders
• Ability to drive projects to successful, on-time completion, and influence stakeholders and team members
• Proven team player that can work effectively across cross-functional teams and peers
• Self-starter that can work equally well under her / his own initiative or as member of a project team.
• Very good written and verbal communication skills
• Professional Services or consulting experience in customer-facing environments
• Salesforce or another CRM platform experience
• Enterprise-level Cloud or SaaS experience
• Agile project methodology experience

Certifications

• SF Application Architect
• SF System Architect

Job description

• 10+ years of Software / CRM experience that should include 5+ years in Salesforce CRM.

• Bachelor of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math.

• Experience in working on large Salesforce engagements as Solution Architect / Technical Architect
• Extensive experience of implementing end to end CRM solution using Sales Cloud, Service Cloud and Community Cloud
• Experience in working on proposals, estimating scope of work and supporting pre-sales activities
• Transforming business requirement into Salesforce functional and technical requirements
• Expertise in Lead Management process, Quote to Cash process, Case Management and Call Center process
• Conducting customer workshop during project discovery, preparing end to end Solution design documents, and working with development team as per project requirement
• Gather requirements, design, code, debug, analyse performance, package and deploy solutions to the client’s Salesforce.com organization.
• Collaborate and interact with stakeholders to establish-client business needs and translate these into technical solutions.
• Experience of Design and develop integrations between Salesforce.com and other systems using SOAP and REST API
• Salesforce certifications in architect and consulting track (Integration Architect, Data Architect, Sales Cloud, Service Cloud etc…) are preferred
• Strong communication skill
• Experience working on App Exchange products
• Salesforce Marketing and Wave cloud experience
• Experience in Agile and other project management methods
• 10+ years of Software / CRM experience that should include 5+ years in Salesforce CRM
• Salesforce Certification in functional and technical area
• Experience in application development and integration using different design patterns
• Functional understanding of different cloud products like Sales, Service, Community, FSL etc…
• Ability to demonstrate critical, analytical thinking in all aspects of the job – technical and non-technical.
• Ability to be highly productive, both working independently and in close collaboration within a team environment.
• Ability to multi-process and thrive in a fast-paced, client-driven environment.
• Ability to communicate effectively with a wide range of audiences (technical and non-technical, staff and managerial), and in a wide range of settings (e.g., one-on-one, small group, in person, conference calls and via e-mail).